Why Shopping at Leo's is Different

When you walk into our store, you’ll be greeted by our receptionist, who will make sure you get the help you came for. And there’s a very good chance she’ll remember you the next time you visit.

With your permission, we keep important information in our customer database so we can remember your preferences, purchases and special dates.

Our customers often tell me how much they love their salesperson. Whether you work with Teri, Lisa, Bianca, Taylor, Logan, or Danica, we want you to feel that you’re being taken care of and that your business matters to us.

Because it does.

Robin and I are still here, and many of the people who work with us have been part of the Leo Hamel family for a very long time.

That kind of longevity is unusual in retail, and it matters. You see familiar faces when you come back, and you’re working with people who have years—sometimes decades—of jewelry and watch experience.

Their expertise helps you find what you’re looking for and get a great price. And without pressure.

Our showroom is large, open and comfortable, with warm wood tones, street parking and our own private parking lot. There’s a coffee bar, snacks and a refrigerator stocked with cold beverages.

Take your time. Look around. Ask questions.

You will never be hurried or pressured into making a purchase. We would much rather have you leave happy enough to come back—and tell your friends and family about us.

And that happens a lot: more than 78% of our sales come from returning customers. Some are visiting us for the second or third time. Others have been coming to Leo’s for more than 40 years.

We’re very proud of our reviews because they reflect the experiences of real people who have done business with us.

We don’t need to manufacture a reputation. Our customers have built it for us.

Of course, after more than four decades in business and thousands of transactions, occasionally something doesn’t go perfectly. When that happens, we resolve the problem quickly and fairly.

That’s part of taking care of people, too.

Over the years, we’ve grown far beyond the traditional jewelry store. We do everything a jewelry store can do and we do it right.

You can come to us for a new engagement ring or anniversary gift, a lab-grown or natural diamond, vintage designer jewelry, new jewelry, or a new or certified pre-owned luxury watch.

You can have your jewelry or watch expertly repaired, obtain a professional appraisal, get a collateral loan, or sell jewelry, diamonds, watches, gold, silver and other valuables you no longer want.

And there’s always something new to see. Our showcases hold an incredible variety of new and vintage jewelry at a wide range of prices, along with hundreds of new and certified pre-owned watches. New pieces arrive every day.

After all these years, I’m still proud to put my name on the door—and even prouder when customers choose to come back.

So, as my kids have been saying in our TV commercials for years:

“Come see us!”

I think you’ll understand pretty quickly why Leo’s is different.

Leo Hamel

Founder, Leo Hamel Fine Jewelers

Dive deeper into our rich history as a family-owned jewelry store, rooted in decades of expertise, design innovation, and a deep commitment to customer satisfaction.